Good to know: A-Z


On your day of arrival your room is available from 2 pm onwards and are reserved for you until 6 pm. You choose to arrive later than 6 pm, please let us know via telephone beforehand. Otherwise, we resell the room to our next guest.


On your day of departure we kindly ask you to leave your room until 10.30 am the latest.


A bathrobe is in the room.

Booking / Payment

In order to make a binding reservation we kindly ask you to transfer a deposit of EUR 100,00 per person via postal service or bank transfer on our bank account at the Raika Kitzbühel bank.

Bank Identification Code: 36263
IBAN: AT05 3626 3000 0602 5852
Account Nb.: 6025852

Eurocard ia accepted credit card at our hotel.


Dogs are allowed in our hotel.
We charge EUR 10,00 without food per day.

Short Stays

If you choose to stay less than 2 nights, please be informed that we invoice a surcharge of 10%.

Citytax & Guest card

 € 2,- per person and day. This tax is not included in our room prices.

When you check in, you will receive the guest card with which you can obtain various benefits and discounts for

sports & leisure facilities and excursion destinations in summer and winter.

For example:

Free use of the bus between Wörgl and Kitzbühel and between Aschau and Kitzbühel.
Use of the ÖBB local trains between Wörgl + Hochfilzen
Park & Ride – your copied guest card is your parking ticket for the designated Park + Ride station car parks

We will give you the info folder with all the advantages at the reception!

Cancellation Terms

Fees are collected as follows:

up to 1 month before the day of arrival 40% of the total arrangement price;

up to 1 week before the day of arrival 70% of the total arrangement price;

In the last week before the day of arrival 90% of the total package price;

In case of early departure, we charge the room of the remaining nights.

The deposit will be credited or deducted on your next booking.

The Austrian Hotel Contract Conditions (AGBH 2006) are valid

and apply as agreed.

Cancellation Insurance

We offer you an especially low priced and needed travel cancellation insurance.

In times like these, much is uncertain. But we want you to feel safe.
In case of a lockdown or border closure you can cancel free of charge, also on short notice.

Things can sometimes turn out differently as expected and you cannot take the well-deserved vacation,
because e.g. you have fallen ill, been tested positive for Covid yourself or must be quarantined because of a relative in your household?
With the hotel cancellation insurances of the European Travel Insurance you are well protected!

You can find details of the special corona cover despite the pandemic and at no extra charge here.
We really recommend taking out the insurance (cancellation and interruption of travel without a deductible).


W-Lan is free in the whole hotel.